FAQs - FREQUENTLY ASKED QUESTIONS

The answers you’re looking for are always at your reach when you choose to do business with ideasfornail.com. We’re constantly updating our FAQs below in order to reflect important company updates. If you can’t find the answers you’re looking for, please reach out - our team is always ready to help.

Shipping and Handling Time

We offer Domestic and International Shipping and all orders are ships out within 3 business days from CA USA

Processing Time

We work hard to process all orders in 1-3 days. If certain items are out of stock or waiting to be restocked this process can be delayed. Orders are shipped M-F every week with the exception of U.S. Federal holidays. Every order processed includes a tracking number for your convenience. Each order is delivered by one of two carriers. We determine the carrier that will deliver your order the most efficiently. Depending on the carrier used most packages arrive between 1 and 6 days. Please review the order receipt to track your package every step of the journey.

Shipping Time for Domestic

We determine the most efficient shipping carrier for your order. The carriers that may be used are U.S. Postal Service (USPS) and United Parcel Service (UPS). Orders received after 10 a.m. PST or on Saturday and Sunday are normally processed the following business day. All shipping comes with tracking number.

Standard shipping time:

USPS First Class Mail - domestic package under 1lb (1-3 business days for delivery + order processing time)
UPS Ground - domestic package over 1lb (3-5 business days for delivery + order processing time)

Express shipping time:

UPS 3-Day (3 business days for delivery + order processing time)
2nd Day Air (2 business days for delivery + order processing time)
Next Day Air (1 business days for delivery + order processing time)

Shipping Time for International

For International orders, O'2NAILS-USA will use UPS Economy or UPS World Wide Saver depending on the destination.

UPS Economy delivers in 7-14 days. Extra fees and duties may incur.
UPS Worldwide Saver delivers in approximately 3 days depending on destination. Enjoy not paying for extra fees or duties, we’ll take care of those. unless the order is delivered through UPS Mail Innovation. The estimated tax and fees will be paid at the time of delivery.

Return Policy

For the benefit of your health and safety O'2NAILS-USA does not accept returns, refunds, or exchanges. If you have received an order you are dissatisfied with please consult our customer service team.

If your order is damaged, or defective you may fill out an RMA form or email us. The form is located in the ‘contact us’ tab on the right of your screen.

You must submit a form within the 7-day period in which the order was received. Please provide specific information and photographs along with the packing slip.

Payments

Currently, O'2NAILS-USA will accept payment through:

Paypal
Credit/Debit Cards